Our Substitution Policy

 

At Anemone Flowers, we are committed to delivering your order as fresh and beautiful as possible. Due to the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. When substitution is necessary, we will ensure the utmost care shall be taken to maintain the overall effect of the arrangement considering the overall shape, size, style, and color combinations.

Our Guarantee

Anemone Flowers believes in complete customer satisfaction, if for any reason that you are not satisfied, please feel free to call us so we can make it right.  Please pick up the phone or send us an email - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a sympathetic ear that really, honestly and truly does care what you think.

*Our 100% satisfaction guarantee only applies to the products and aspects of our service that we (or our fulfillment partners) have direct control over.

The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital)

If you have any questions at all regarding our products and services , please feel free to call during our business hours.

 

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