Security and Privacy

We believe in promoting your security and maintaining your privacy.

We at Anemone Flowers are committed to protecting the privacy of our customers. Your personal information will never be shared with a third party except as described in this Policy.

How we collect and use your information

In general, you can visit our Site without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, our Site collects information about its visitors: Personally Identifiable Information

Personally Identifiable Information

When you place an order or enter a sweepstakes or promotion, we request that you send us Personally Identifiable Information. This information lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), occasion type (Valentine's Day, etc.), products purchased, any relevant promotion code and information (for example, reward program account information) and the gift and message recipient's name, address, telephone number, email address and any other information you may provide us ("Personally Identifiable Information" ). We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers. Personally Identifiable Information is compiled by us and analyzed on both a personal and an aggregated basis.

Placing an Order

When you place an order, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process the orders that you place with us.

For your shopping convenience, personal information you provide to us online to set up your Personal Account is automatically saved and stored by us. This includes information such as your billing address, email address, telephone number(s), credit card number (which is stored in encrypted form) and reward program information. Your Personal Account is password protected from third parties. You may access your Personal Account by requesting your password from us (go to My Account) and then signing in with that password. Afterward, you may change your password, edit your Personal Information or request a password reminder at any time. Our database stores your billing and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when you sign in at subsequent visits.

The recipient phone number, which you furnish to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. To maintain our high quality standards, we will occasionally contact recipients to ensure satisfaction with their gift.

Sweepstakes & Contest

When you participate in sweepstakes, contests, and promotions sponsored by Anemone Flowers, we use the Personal Information provided to qualify your entry and to contact you, should you come up a winner.

Surveys and Research

In an effort to improve our Site and services, we occasionally request that some customers and recipients voluntarily complete surveys.  Individual survey answers are confidential, although non-personal information may be collected. If you do not wish to participate in a survey, simply decline to participate when asked.

Security

We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

Your password(s) will be your personal, secret entry code(s) to access your Personal Account(s) at our Site(s). When you access your account information, it is kept on a secure server and a password is needed to access any account areas. You can change your password as many times as you like. We recommend that you keep your password in a safe place and that you always sign off your account and close your browser window once you have finished your visit. These precautions will help prevent someone else from accessing your account, especially if you share a computer with other people or use a computer in a public place such as an Internet café or library.

Sale, Trade or Rental of Personally Identifiable Information

Please be assured that we do not believe in selling or trading of personally identifiable information.

Links to Other Web Sites

Our Sites may contain links to other Web sites. Privacy policies on such linked sites may be different from our Policy. We are not responsible for the privacy practices and content of these third-party Web sites. You access such linked sites at your own risk. We urge you to follow safe Internet practices and do not supply Personal Information to these Web sites unless you have verified their security and privacy policies.

 

Opt Out / Modify

We want to communicate with you only if you want to hear from us.

We do not send unsolicited promotional email and we respect our customers' mail preferences. Anemone Flowers gives you several options for altering or removing your information from the database at any time.

To remove your name from our mailing list, please email

sales [at] anemoneflowers [dot] com

To update your name, address or email address, please call us at 416-941-8980.

When you purchase from us, enter one of our sweepstakes or other promotion, we may need to contact you via phone, email or mail to complete your order or entry, etc., even if you have opted out of these communication channels. Certain transactional communications (including but not limited to registration, password reminder, order status, shipment confirmation, reminder service), whose primary purpose is not promotional (these communications may nevertheless include promotional content but that is not their primary purpose), are necessary for us to process your order or provide the services that you have requested.

Your Consent

By shopping at our Site or opening an account with Anemone Flowers, you consent to the use of your Personally Identifiable Information by Anemone Flowers in the manner specified in this Policy. We, however, have the option to change, modify, or add to the terms and conditions of the Policy at any time. We will inform you of any material changes by posting the revised Policy on our Site 30 days prior to implementing the change. Any customer who does not agree to the revised Policy has the option to opt-out. The Policy will go into effect on the date posted. The new Policy will apply to all current and past users of our Site and will replace any prior policies that are inconsistent.

Because our Site accepts international orders, if you are located outside of Canada, please be aware that any information you provide will be transferred to Canada. By using our site or providing us with your information, you hereby consent to this transfer. In addition, if you provide data about other individuals (such as gift recipients), you agree that you have obtained consent from each such individual to the submission and processing of such information to the terms of this Policy, including without limitation the transfer of such data to Canada. Although we will collect and use your information only as stated in this Policy, laws generally applicable to the protection of personal data in Canada may not be as stringent as those in some users' home jurisdictions.

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